Privacy policy
Last updated: 10 November 2026
This policy explains how we use your personal data when you visit linqsuites.com or become a member, and your rights under UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). If you live in the European Union, you also have rights under the EU GDPR.
1. Who we are
The data controller is LINQ Global Ltd, trading as LINQ Suites, company number 16511914, registered office 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. Contact: contact@linqsuites.com.
2. Data we collect
- Membership details: name, email address, departure airports or stations, and the trips you are interested in.
- Payment details: handled directly by PayPal. We only see limited details such as the payment status and amount.
- Messages you send to our customer service.
- Website data: IP address, device and browser, used to deliver the site and keep it secure.
- Marketing preferences.
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Provide your membership and send your alerts; customer service | Contract |
| Keep accounting and tax records | Legal obligation |
| Prevent fraud and keep our website secure | Legitimate interests |
| Marketing emails about other offers | Consent, or the PECR “soft opt-in” for existing members. Unsubscribe at any time |
Our payment provider uses automated fraud checks. You can ask for a human review of any decision.
4. Who we share it with
We never sell your data. We share it only with providers who help us run our business, under contract:
- Website hosting: Vercel Inc., United States
- Payment provider: PayPal
- The email service we use to send alerts
- Our customer service team and tools
- Our accountants, and authorities such as HMRC where the law requires
Some photos on this site load from Wikimedia Commons, which receives your IP address when your browser requests them.
5. International transfers (UK to USA and others)
Some providers process data outside the UK, including in the United States. We protect these transfers using UK adequacy regulations, the UK–US Data Bridge for certified US companies, or the ICO’s International Data Transfer Agreement / UK Addendum to the Standard Contractual Clauses.
6. How long we keep it
Payment and tax records: 6 years (UK legal requirement). Membership details: for as long as you are a member, then up to 12 months. Customer service messages: up to 3 years. Marketing data: until you unsubscribe.
7. Your rights
You have the right to access, correct, delete, restrict or transfer your data, to object to its use (including direct marketing at any time), and to withdraw consent. Email contact@linqsuites.com. It is free, and we reply within one month.
8. Complaints
Please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF · 0303 123 1113 · www.ico.org.uk/make-a-complaint. If you live in the EU, you can also complain to the data protection authority in your country.
9. Security
Our website uses encrypted (HTTPS) connections, and payments are processed by PayPal. Access to your data is restricted to people who need it.
10. Children
Our service is not intended for anyone under 18, and we do not knowingly collect their data.
11. Changes
We may update this policy. The date at the top shows the latest version.